Privacy Policy

1. Who We Are

futrades Inc. ("futrades," "we," "us," or "our") operates the trading indicator platform accessible at futrades.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our Service.

For questions about this policy, contact our privacy team at privacy@futrades.com.

2. Information We Collect

Information You Provide

• Account information: First name, last name, email address, and password when you register
• Payment information: Credit/debit card details processed securely through our payment processor (Stripe). We do not store full card numbers on our servers
• Communication data: Messages you send us via contact forms or support emails
• Preferences: Indicator settings, alert configurations, and selected subscription plan

Information Collected Automatically

• Usage data: Pages visited, features used, session duration, and navigation patterns
• Device information: Browser type, operating system, screen resolution, and IP address
• Cookies and tracking: See our Cookie Policy for details
• Log data: Server logs including timestamps, error reports, and request details

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process subscription payments and manage billing
• Send you signal alerts, account notifications, and service updates
• Respond to your support requests and inquiries
• Analyze usage patterns to improve our indicator performance
• Detect, prevent, and address fraud, security incidents, and abuse
• Comply with legal obligations
• Send you marketing communications (with your consent, and with an easy opt-out)

4. Legal Basis for Processing (EEA/UK Users)

If you are located in the European Economic Area or United Kingdom, we process your personal data on the following legal bases:

• Contract performance: To provide the Service you have subscribed to
• Legitimate interests: To analyze usage, improve the Service, and prevent fraud
• Consent: For marketing emails and non-essential cookies
• Legal obligation: To comply with applicable laws

5. How We Share Your Information

We do not sell your personal data. We may share your information with:

• Payment processors (Stripe): To process subscription payments securely
• Analytics providers (e.g., Google Analytics): To understand Service usage, under data processing agreements
• Email service providers: To send transactional and marketing emails
• Cloud infrastructure providers: To host and operate the Service
• Law enforcement or regulators: When required by law or to protect our legal rights

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete or anonymize your personal data within 90 days, except where we are required to retain it for legal or regulatory purposes (e.g., billing records for tax compliance).

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data ("right to be forgotten")
• Portability: Request your data in a machine-readable format
• Objection: Object to certain types of processing
• Withdrawal of consent: Withdraw consent for marketing at any time

To exercise these rights, contact us at privacy@futrades.com. We will respond within 30 days.

8. Data Security

We implement industry-standard security measures including 256-bit SSL/TLS encryption, encrypted storage for sensitive data, access controls limiting data to authorized personnel only, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. International Transfers

futrades is based in the United States. If you are accessing the Service from outside the US, your information may be transferred to and processed in the United States. We ensure appropriate safeguards are in place for international transfers.

10. Children's Privacy

The Service is not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us immediately and we will delete it promptly.

11. Third-Party Links

Our Service may contain links to third-party websites (e.g., TradingView, NinjaTrader). This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party services you use in connection with our indicator.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on this page with a revised "last updated" date. For significant changes, we will notify you by email.

13. Contact Us

For privacy-related questions, requests, or concerns, contact us at:
futrades Inc.
Privacy Team: privacy@futrades.com
General: Contact Page