Refund Policy

1. Free Trial

All new futrades subscriptions include a 7-day free trial. During the trial period:

• You have full access to all features included in your selected plan
• Your payment method is not charged until the trial period ends
• You may cancel at any time during the trial with no charge
• If you do not cancel before the trial ends, your payment method will be charged for the first billing period

2. Subscription Billing

After the free trial, futrades subscriptions are billed in advance on a monthly or annual basis. The billing date is set at the end of your trial period and renews on the same calendar date each month or year thereafter.

Subscription fees are non-refundable except as explicitly stated in this policy or as required by applicable law.

3. Refund Eligibility

Monthly Subscriptions

If you are unsatisfied with the Service, you may request a full refund of your most recent monthly charge within 7 days of that charge being processed. Only one refund per account will be issued under this policy. After the 7-day window, charges are non-refundable.

Annual Subscriptions

Annual subscriptions may be refunded in full within 14 days of the initial annual charge. After the 14-day window, annual subscriptions are non-refundable. We do not offer prorated refunds for unused portions of an annual subscription.

Upgrade/Downgrade

If you upgrade your plan mid-cycle, the difference is charged immediately on a prorated basis. If you downgrade, the new lower price takes effect at your next billing renewal. No refunds are issued for downgrades.

4. Non-Refundable Circumstances

Refunds will not be issued in the following situations:

• Requests made outside the eligible refund window described above
• Accounts found to have violated our Terms of Service
• Accounts that have already received a refund under this policy
• Subscription fees charged due to failure to cancel before a renewal date
• Claims based solely on trading losses or dissatisfaction with signal performance
• Plan feature differences that were clearly disclosed at the time of purchase

5. How to Request a Refund

To request a refund, contact our support team at support@futrades.com with the subject line "Refund Request" and include:

• Your account email address
• The date of the charge you are requesting a refund for
• The reason for your refund request

We will review your request and respond within 3 business days. Approved refunds are processed back to your original payment method within 5–10 business days, depending on your card issuer.

6. Chargebacks

If you initiate a chargeback with your bank or card issuer instead of contacting us, your account will be immediately suspended pending investigation. We encourage you to contact us first — we can typically resolve billing concerns faster than a chargeback process.

7. Service Outages

In the event of a significant service outage lasting more than 24 continuous hours, we may, at our discretion, offer account credits or extended subscription time. Outage credits are not guaranteed and are not a substitute for a refund.

8. Changes to This Policy

futrades reserves the right to modify this Refund Policy at any time. Changes apply to subscriptions initiated after the effective date of the change. Existing subscribers will be notified of material changes by email with 14 days' advance notice.

9. Contact

For refund requests or billing questions, reach us at support@futrades.com or through our Contact page. We aim to respond within 1 business day.